FOUNDER PILOT
Support and incident guidance
CertClose does not yet advertise a staffed public support inbox or response-time SLA. Approved pilots use the same founder-outreach channel used during scope review.
Before reporting a problem
- Check `/health`; it confirms only that the web process is responding.
- Do not resend private files by email or paste them into a chat.
- Record the page, UTC time, filename without its contents, and visible error.
- Keep the original evidence and exported manifest outside CertClose.
Security concern
Stop using the affected workspace if another organization's project or file is visible. Report the URL and time through the founder channel without opening or downloading the data.
File limits
Pilot uploads accept PDF, CSV, XLS/XLSX, JPG, and PNG files up to 10 MB each. Archives, executable files, CAD files, and unknown MIME types are rejected.